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Implementation, Consulting and Support

When choosing a Business Intelligence (BI) system, you will need to ensure that your implementation partners have the following essential skills required to successfully plan, implement, administer and support your systems:

  • Business background experience
  • Industry knowledge
  • Project and change management skills

Our consultants and IT experts will assess your existing systems and software. Then, based on our high-level business experience and in-depth technical expertise, we will provide a detailed plan incorporating system and software improvements to achieve your specific business intelligence goals.

As a result of the breadth and depth of skills and experience we have harnessed, ASYST is able to offer the most rewarding combination of IT solutions and services to the marketplace. We are able to deliver, integrate and support solutions both rapidly and seamlessly through our highly skilled and experienced professionals. Qualified consultants adopt a pro-active dedicated approach that goes far beyond simply advising clients. Implementations are carefully managed to ensure a smooth transition.

Business and Systems Analysis Business Process Re-engineering
Project Management Implementation
Training Support
Development & Customisation System Integration

We believe in a hands-on approach, from a tailored proposal, through to the best software design and systems configuration, development and implementation to providing on-going training and support.

The longest journey begins with the first step. When you call ASYST Intelligence you are entering into a partnership which will deliver significant improvements to your business.


ASYST Intelligence will assist organisations to get the most value from their systems by providing consistent user support, best practice implementation and continual running of your information systems.

ASYST has a dedicated help desk with senior resources and can provide all support infrastructures. The ASYST call centre is equipped with full support system, call logging, call tracking, escalation and status reporting. ASYST Intelligence can receive both telephonic and e-mail support queries. In addition, our support consultants can dial in to client sites if required to provide further assistance and a deeper understanding of any issues.

ASYST has experience in supporting mission critical business intelligence, development and warehouse projects for both SAP BusinessObjects and Microsoft environments.

SAP BusinessObjects clients that have purchased their software through ASYST Intelligence can be assured of the highest level of local support. Enterprise support customers are entitled to:
• Mission critical support with applicable Service Level Agreements and Advisory Services
• Identified technical risks and optimized potential opportunities, throughout a project.
• Access to guidelines via SAP Service Marketplace, which may include implementation and operations best practices, processes and other content designed to help reduce costs and risks.
• Participation in SAP's End User community (via SAP Service Marketplace), which provides information about best business practices, service offerings, etc.
• Participation in the ASYST User Forum sessions, which provide technical training and how-to for best practice business intelligence operations.

• System health checks (remote access required)

Contact the Customer Services Team - support@asystint.co.za or call 0861 0ASYST (27978) or +27 (0)11 656 0123