Implementation, Consulting
and Support
When choosing a Business Intelligence (BI) system,
you will need to ensure that your implementation partners
have the following essential skills required to successfully
plan, implement, administer and support your systems:
- Business background experience
- Industry knowledge
- Project and change management skills
Our consultants and IT experts will assess your existing
systems and software. Then, based on our high-level
business experience and in-depth technical expertise,
we will provide a detailed plan incorporating system
and software improvements to achieve your specific
business intelligence goals.
As a result of the breadth and depth of skills and
experience we have harnessed, ASYST is able to offer
the most rewarding combination of IT solutions and
services to the marketplace. We are able to deliver,
integrate and support solutions both rapidly and seamlessly
through our highly skilled and experienced professionals.
Qualified consultants adopt a pro-active dedicated
approach that goes far beyond simply advising clients.
Implementations are carefully managed to ensure a smooth
transition.
| Business and
Systems Analysis |
Business Process Re-engineering |
| Project Management |
Implementation |
| Training |
Support |
| Development & Customisation |
System Integration |
We believe in a hands-on approach, from a tailored
proposal, through to the best software design and systems
configuration, development and implementation to providing
on-going training and support.
The longest journey begins with the first step. When
you call ASYST Intelligence you are entering into a
partnership which will deliver significant improvements
to your business.
Support
ASYST Intelligence will assist organisations to get the
most value from their systems by providing consistent
user support, best practice implementation and continual
running of your information systems.
ASYST has a dedicated help desk with senior resources
and can provide all support infrastructures. The ASYST
call centre is equipped with full support system, call
logging, call tracking, escalation and status reporting. ASYST Intelligence can receive both
telephonic and e-mail support queries. In addition, our
support consultants can dial in to client sites if
required to provide further assistance and a deeper
understanding of any issues.
ASYST has experience in supporting mission critical business
intelligence, development and warehouse projects for
both SAP BusinessObjects and Microsoft environments.
SAP BusinessObjects clients that have purchased their
software through ASYST Intelligence can be assured of
the highest level of local support. Enterprise support
customers are entitled to:
• Mission critical support with applicable Service Level
Agreements and Advisory Services
• Identified technical risks and optimized potential
opportunities, throughout a project.
• Access to guidelines via SAP Service Marketplace,
which may include implementation and operations best
practices, processes and other content designed to help
reduce costs and risks.
• Participation in SAP's End User community (via SAP
Service Marketplace), which provides information about
best business practices, service offerings, etc.
• Participation in the ASYST User Forum sessions, which
provide technical training and how-to for best practice
business intelligence operations.
• System
health checks (remote access required)
Contact the Customer Services Team -
support@asystint.co.za or call 0861 0ASYST (27978)
or +27 (0)11 656 0123 |
